Terms of Use

Date Last Reviewed: August 20, 2018.

Terms of Use - Faveo LLC.

The terms and conditions stated herein (collectively, the "Terms" or the "Agreement") constitute a legal agreement between you and Faveo, LLC. ("Faveo"). In order to access and utilize the labor ("Services") offered through the communications platform via the mobile application (the "Application") and related website (https://faveomoves.com, the "Website") developed, owned, controlled, managed, maintained, hosted, licensed and/or designed by Faveo (or its affiliated company), you (hereinafter referred to as “you” or "User") must agree to the terms as addressed herein. By requesting or receiving any Services, and downloading, installing or using the Application, Website or other means, you hereby expressly acknowledge and agree to be bound by this Agreement, and any future amendments and additions to this Agreement as published from time to time at https://www.faveomoves.com.

You acknowledge and agree that when Faveo arranges for a third party to perform only labor services with respect to a particular job request, Faveo is acting in its capacity as a broker for labor service providers.

Moving Services.

You acknowledge that Faveo only serves as a broker, providing moving assistance and not offer full service moving. Faveo will not arrange or provide transportation services for moving of any household goods.

Non - Licensed

Faveo and any subcontracted "Helpmates" do not provide services in which any portion of the scope work requested is required to hold a governmental license.

Safety

Faveo, and its independent contractors reserve the right to refuse any job or portion of a requested job outside of their scope of expertise.

Customers must supply any trucks, tools, machines or equipment necessary for the required tasks. However, Faveo and its independent contractors may refuse to work with any provided equipment they are uncomfortable, unfamiliar with or deem unsafe.

PROHIBITED PROPERTY AND HAZARDOUS SUBSTANCES

Faveo may refuse to assist in the of any of the following:

  • Items Prohibited by Law

Any moving/transporting of material that is regulated by federal or state law or regulation relating to the environment or hazardous materials (i.e., drugs or drug paraphernalia, stolen items, illegal items, etc.)

Unsanitary or Unsafe Conditions

Faveo reserves the right to refuse service to any job that is located in an environment or structure that does not meet cleanliness standards and/or poses a potential health risk (i.e., unfinished attics, hoarding scenarios, animal waste, flooded or recently flooded locations, etc.) or personal property that does not meet cleanliness standards and/or poses a potential health risk.

Dangerous Items

Common dangerous items include but are not limited to weapons/firearms, gun safes, ammunition, explosives, flammable liquids (i.e., propane/gasoline or fuel tanks, paint), etc. You agree to empty all Gas-powered equipment or motorized vehicles prior to the items being moved/transported.

Oversized Items

Common oversized or extremely heavy items can include but are not limited to: musical equipment (pianos, organs), pool tables, hot tubs, ceramic grills, full-size copiers, fireproof cabinets/safes, grandfather clocks, workbenches, exercise equipment, etc.

Weight limitations: maximum of 300 lbs. per item (requiring 3 laborers at 100 lbs. max per person)

REFUSAL OF SERVICE

In booking a job or service with Faveo, you acknowledge that Faveo has the right to refuse service for any reason. The circumstances warranting a refusal of service include but are not limited to the following:

Prohibited Property

If Faveo identifies that the customers property is considered prohibited, by the standards outlined in this document Faveo may refuse service. If the customer still wishes for Faveo to move the property that is not prohibited, Faveo may decide to move only the customer’s property that is not prohibited at its’ sole discretion.

Dangerous Conditions

If Faveo identifies that the moving environment is either too dangerous, hazardous, or unsanitary, service may be refused.

Inclement Weather

Inclement weather can include, but is not limited to: rain, snow, sleet, high winds. In cases of inclement weather, Faveo reserves the right to either perform the move with a signed waiver of liability for damage due to weather or cancel the move and/or reschedule it to the next available time.

PLEASE BE AWARE THAT NO MATTER THE TOTAL VALUE OF YOUR JOB OR ANY INDIVIDUAL ITEM(S) CONTAINED IN SUCH JOB, OR THE NUMBER OF ITEMS CONTAINED IN YOUR JOB, FAVEO' MAXIMUM LIABILITY TO YOU FOR DAMAGE IS $1,000.00. YOU ACKNOWLEDGE AND AGREE THAT IN NO EVENT WILL FAVEO LIABILITY TO YOU FOR ANY DAMAGE, LOSS, SHORTAGE, OR INJURY TO YOUR PERSONAL PROPERTY ITEMS OR OTHER PROPERTY EXCEED $1,000 FOR ONE JOB. IN ADDITION, YOU FURTHER AGREE THAT THE LIABILITY LIMITATIONS AND VALUATIONS IN THIS SECTION ESTABLISH FAVEO’ MAXIMUM LIABILITY EVEN IF THE DAMAGE, LOSS, SHORTAGE, OR INJURY TO YOUR PERSONAL PROPERTY ITEMS OR OTHER PROPERTY ARISES FROM OR IS CONNECTED TO FAVEO’ OWN NEGLIGENCE (OR THE NEGLIGENCE OF ITS AFFILIATES, CONTRACTORS, OR AGENTS).

You are responsible to file a claim to Faveo within 72 hours of your job service ending. All Claims must be submitted via email to admin@faveomoves.com referencing your job date. Failure to do so will result in an absolute bar to any such claim whether arising in contract, tort, or under any other theory and will relieve Faveo of any and all liability with respect thereto.

Cancellation Policy

You may cancel at any time with no charge to your card up until 24 hours prior to your scheduled job. If you cancel within this 24-hour window you will be a charged a booking fee of $15 per Helpmate requested. If you cancel within 1 hour you will be charged for a 2 hrs. of service from each Helpmate requested.

Rescheduling

We always encourage customers to reschedule rather than cancelling. You may reschedule your job free of charge up until 2 hrs. before job start time. If you need to push adjust the time slightly please call, chances are we can accommodate you!